|
|
|
|
이미애 ( Lee Mi-Aie ) - 동국대학교 간호학과
김은정 ( Kim Eun-Jeong ) - 대동대학교 간호학부
|
|
Abstract
|
|
|
|
|
Purpose: This study was performed to investigate the relationship among reciprocity, emotional labor, nursing service quality and intent toleave, and to identify factors influencing nursing service quality and intent to leave.
Methods: This study was a cross-sectional survey. Participants were 300 nurses working at five general hospitals in two provincial cities in Gyeongsang Province, Korea. From May 1 to June30, 2014, data were collected using structured questionnaires and analyzed with SPSS/PC ver 20.0 programs.
Results: There were relationshipsbetween reciprocity and nursing service quality, and intent to leave, and between emotional labor and intent to leave. Participants’general characteristics, reciprocity and emotional labor explained 48.4% of variance in nursing service quality and participants’ generalcharacteristics and these two independent variables explained 31.9% of intent to leave.
Conclusion: These findings indicate that from theperception of hospital nurses, reciprocity and emotional labor are both very important factors to improve the quality of nursing serviceand decrease the intent to leave. So nursing managers should try to develop various personnel management programs focused on humanemotions, and create a mutual respectable organizational culture and work environment.
|
|
|
KeyWords
|
|
간호사, 감정, 간호서비스, 이직
Nurses, Emotions, Nursing services, Personnel turnover
|
|
|
원문 및 링크아웃 정보
|
|
|
|
|
등재저널 정보
|
|
   
|
|
|
|
|